Shipping & Returns
Standard shipping time within the USA is 2-5 business days.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. For international address, please contact us so we can help give you the shipping options.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All sales are FINAL. We do not offer refunds or exchanges on any product regardless of whether it has been used or not. The reason for this is we cannot verify if a battery has been used or not. Please choose carefully. If you have any questions about our products, please contact us prior to purchase.
Damaged or Dead on arrival
If you receive an item that has been damaged during transit, please Contact Us immediately. You will need to provide photos or video of the damage. Our customer service will work with you on an individual case basis to remedy the situation.
Defective Cells (Dead on arrival)
If you receive a battery which is DOA (completely dead and will not charge), please contact us within 5 days of accepted delivery. We will accept these cells to be returned for a replacement under the following conditions:
• Batch/Serial numbers will be checked to verify the cells originated from our warehouse.
• Battery must be new/unused without any signs of use.
• All original packaging must be included.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.